Privacy Policy

Introduction

Welcome to West Covina Towing ("Company," "we," "our," "us"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, westcovinatowing.com (the "Website"), and use our towing services (collectively, the "Services"). By using our Website or Services, you consent to the data practices described in this policy.

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Information We Collect

We collect various types of information from and about users of our Website and Services, including:

1. Personal Information

• Name
• Email address
• Phone number
• Physical address
• Vehicle information (make, model, license plate number, etc.)
• Payment details (if applicable)

2. Non-Personal Information

• IP address
• Browser type
• Device type
• Operating system
• Cookies and tracking technologies

3. Location Data

• If you enable location services, we may collect and process your real-time location to provide better towing services.

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How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our towing and roadside assistance services
• To communicate with you regarding service requests, updates, and support
• To improve our Website, offerings, and customer experience
• To process payments and issue invoices
• To comply with legal obligations and enforce our terms and policies
• To detect and prevent fraudulent or illegal activities

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Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

1. Service Providers

• Third-party companies that help us operate our business (e.g., payment processors, customer support services)

2. Legal Authorities

• If required by law, we may disclose your information to comply with legal obligations, protect rights, or prevent fraud.

3. Business Transfers

• In the event of a merger, sale, or transfer of assets, your information may be part of the transferred assets.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze Website traffic, and personalize content. You can modify your browser settings to manage cookie preferences.

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Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data under certain circumstances.
• Opt-Out: Opt out of receiving promotional communications.

To exercise your rights, contact us at [your contact email].

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Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.

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Children's Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to remove it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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