Terms and Conditions

1. Introduction

Welcome to West Covina Towing. These Terms and Conditions govern your use of our towing services and website. By accessing our services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.

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2. Definitions

• "Company" refers to West Covina Towing, its owners, employees, and affiliates.
• "Customer" refers to any individual or entity using our services.
• "Services" refers to towing, roadside assistance, vehicle recovery, and related services offered by West Covina Towing.
• "Website" refers to www.westcovinatowing.com and any associated digital platforms.

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3. Scope of Services

West Covina Towing provides various roadside assistance and towing services, including but not limited to:

• Emergency Towing
• Flatbed Towing
• Motorcycle Towing
• Heavy-Duty Towing
• Roadside Assistance (Jump-starts, Fuel Delivery, Lockouts, Tire Changes, etc.)

Services are subject to availability and geographic limitations.

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4. Service Requests and Scheduling

Customers can request services via phone, website, or third-party platforms. Service times are estimates and may vary due to traffic, weather conditions, and unforeseen circumstances. We strive to provide timely assistance but do not guarantee arrival times.

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5. Pricing and Payments

• Service charges vary based on distance, type of vehicle, and service required.
• Payments must be made in full upon service completion unless otherwise agreed upon.
• Accepted payment methods include cash, credit/debit cards, and digital payment platforms.
• Any outstanding payments may result in additional fees or refusal of future services.

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6. Cancellation and Refund Policy

• Customers must cancel service requests at least 30 minutes before dispatch to avoid cancellation fees.
• If a tow truck has already been dispatched, a cancellation fee may apply.
• Refunds are issued at the discretion of the company based on service fulfillment and circumstances.

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7. Liability and Limitation of Responsibility

• West Covina Towing is not responsible for damages arising from pre-existing vehicle conditions.
• Customers must disclose any mechanical issues before towing to prevent further damage.
• Our company is not liable for delays due to uncontrollable factors such as traffic, weather, or mechanical failures of tow trucks.
• We are not responsible for lost or stolen personal belongings left in vehicles.

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8. Customer Responsibilities

• Customers must ensure their vehicles are accessible and free from obstructions.
• Proper documentation (vehicle registration, insurance, etc.) must be provided upon request.
• Customers must comply with local laws and regulations while using our services.

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9. Prohibited Uses

Customers may not use our services for illegal activities, including but not limited to:

• Transporting stolen or unauthorized vehicles.
• Using towing services for fraudulent insurance claims.
• Reselling or misrepresenting our services.

Any violation of these terms may result in service refusal and legal action.

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10. Privacy Policy

West Covina Towing values customer privacy. We collect and store necessary information to provide services efficiently. Your data will not be shared with third parties unless required by law. For details, refer to our Privacy Policy.

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11. Third-Party Services

West Covina Towing may partner with third-party service providers for towing, roadside assistance, and payment processing. We are not liable for any issues arising from third-party services but will work to resolve disputes promptly.

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12. Force Majeure

West Covina Towing is not liable for service failures due to unforeseen events, including but not limited to:

• Natural disasters
• Government actions
• Strikes or labor disputes
• Acts of terrorism

These circumstances may affect our ability to provide timely assistance.

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13. Dispute Resolution

• Any disputes should be reported to our customer service team for resolution.
• If an agreement cannot be reached, disputes may be resolved through mediation or arbitration.
• Legal action, if necessary, will be governed by the laws of the State of California.

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14. Amendments and Updates

West Covina Towing reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

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